Privacy Policy
Last updated: 12/17/2025
1. Data Controller
The data controller is:
Hitom
25 rue du Luizet, 69100 Villeurbanne, France
Email: hello@hitom.fr
2. Data Collected
We collect the following data:
- Navigation data: IP address, browser type, pages visited (via Google Analytics and Microsoft Clarity)
- Contact data: name, email, message (via contact forms)
- Cookies: audience measurement and functional cookies
3. Processing Purposes
Your data is used to:
- Respond to your contact requests
- Improve user experience
- Analyze site traffic
- Comply with our legal obligations
4. Legal Basis
The processing of your data is based on:
- Your consent (analytics cookies)
- Contract performance (forms)
- Our legitimate interest (service improvement)
5. Data Recipients
Your data may be shared with:
- Google Analytics (audience measurement)
- Microsoft Clarity (behavioral analysis)
- Crisp (customer support)
- Axeptio (consent management)
6. Retention Period
Your data is retained for the period necessary for the purposes pursued:
- Contact data: 3 years after last contact
- Analytics data: 26 months maximum (Google Analytics)
7. Your Rights
In accordance with GDPR, you have the following rights:
- Right of access to your data
- Right of rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object
To exercise your rights, contact us at: hello@hitom.fr
8. Complaint
You have the right to lodge a complaint with the CNIL: www.cnil.fr